Refund policy
Returns & Refunds Policy
At kokokoselect, we take great care in curating every item we offer. If something isn't right with your order, we're here to help.
Our 14-Day Return Window
You have 14 days from the day your order arrives to let us know you'd like to return it. We think that's a fair amount of time, and we'll do our best to make the process as smooth as possible.
For a return to be accepted, we kindly ask that:
- The item is unopened, unused, and in its original packaging
- It's in the same condition as when it left us
- You have a receipt or proof of purchase handy
How to Return Something
Simply drop us a message at kokokoselect@gmail.com and we'll guide you through the next steps.
Please note that return postage costs are the responsibility of the customer, unless the item arrived damaged, faulty, or incorrect.
Once we've confirmed your return, we'll let you know exactly where to send it.
Please don't send anything back before hearing from us — we won't be able to accept returns that arrive without prior approval.
Something Arrived Damaged or Wrong?
We're so sorry if that happened. Please check your order when it arrives, and if anything looks off — damaged, faulty, or not what you ordered — get in touch with us straight away. We'll sort it out for you, we promise.
European Union — 14-Day Cooling Off Period
If your order is being shipped into the European Union, you have the right to cancel or return it within 14 days, for any reason and without needing to provide a justification.
To be eligible, your item must be in the same condition as received — unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is also required.
Items We're Unable to Accept Back
There are a few exceptions to our return policy:
- Custom or special-order items
- Personalised products
- Sale or clearance items
- Gift cards
If you're not sure whether your item is returnable, just ask us first — we'd rather help you figure it out than have you go through the hassle of sending something back unnecessarily.
Your Refund
We'll notify you once we've received and inspected your return, and let you know whether your refund has been approved.
If approved, your refund will be automatically processed to your original payment method within 10 business days. Please keep in mind that your bank or credit card company may also need a little time to process and post it on their end.
If more than 15 business days have passed since your return was approved and you still haven't seen it, please don't hesitate to contact us at kokokoselect@gmail.com and we'll look into it for you.
Still have questions? We're always just an email away at kokokoselect@gmail.com — don't hesitate to reach out. We're happy to help.