Refund policy

Returns & Refunds Policy

At KokoKoSelect, we hand-pick every item we offer, so we hope you'll love what you receive. But if something isn't quite right, we're here to help.

Our 14-Day Return Window

You have 14 days from the day your order arrives to let us know you'd like to return it. We think that's a fair amount of time, and we'll make the process as smooth as we can.

For a return to be accepted, we kindly ask that:

  • The item is unopened, unused, and in its original packaging
  • It's in the same condition as when it left us
  • You have your receipt or proof of purchase handy

How to Return Something

Just drop us a message at kokokoselect@gmail.com and we'll guide you through the next steps.

Return postage costs are the customer's responsibility, unless the item arrived damaged, faulty, or incorrect. Once we've confirmed your return, we'll let you know exactly where to send it — please don't send anything back before hearing from us, as we won't be able to accept returns without prior approval.

Something Arrived Damaged or Wrong?

We're so sorry if that happened! Please check your order as soon as it arrives, and if anything looks off , damaged, faulty, or not what you ordered, get in touch with us straight away. We'll sort it out for you, promise.

European Union — 14-Day Cooling Off Period

If your order is shipped into the EU, you have the right to cancel or return it within 14 days, for any reason, without needing to give a justification. To be eligible, your item must be unworn or unused, with tags, in its original packaging, and with proof of purchase.

Items We're Unable to Accept Back

A few exceptions to our return policy:

  • Blind boxes and mystery items , due to their surprise nature, these can't be returned simply because you didn't get the design you hoped for
  • Custom or special-order items
  • Personalised products
  • Sale or clearance items
  • Gift cards

Not sure if your item qualifies? Just ask us first, we'd rather help you figure it out than have you go through the hassle of sending something back unnecessarily.

Your Refund

We'll notify you once we've received and inspected your return, and let you know if your refund has been approved. If approved, it'll be automatically processed to your original payment method within 10 business days, though your bank or card provider may need a little extra time to post it on their end.

If more than 15 business days have passed since your return was approved and you still haven't seen your refund, please reach out to us at kokokoselect@gmail.com and we'll look into it for you.

Still Have Questions?

We're always just an email away at kokokoselect@gmail.com, don't hesitate to reach out. We're happy to help.